배송 정책

Domestic Shipping Policy

Processing & Dispatch Times

All orders are processed within 3-5 business days (excluding weekends and public holidays).
During peak periods or high order volumes, shipments may experience slight delays. If there is a significant delay, we will notify you via email.

Estimated Delivery Times

Standard shipping typically takes 2-14 business days after dispatch.
Unforeseen circumstances (e.g., natural disasters, courier delays) may impact delivery times. If delays occur, we will notify customers in advance when possible.

Shipping Carriers

We use AusPost, Fastway, TNT, and other couriers at our discretion to ensure reliable delivery.
If no one is available at the delivery address, the courier may leave the parcel in a safe place or provide a calling card with pickup details from the nearest post office or depot.

Tracking & Delivery Responsibility

Tracking details will be emailed once your order has been dispatched. It is the customer’s responsibility to monitor the tracking status and ensure someone is available to receive the parcel.

Damaged, Lost, or Missing Parcels

Damaged Parcels: Must be reported within 24 hours of delivery via email with photographic evidence of the damage.
Missing or Lost Parcels: Must be reported within 30 business days from dispatch. Couriers will not accept claims beyond this period.
We are not responsible for courier-related delays beyond our control.

If you have any concerns about your shipment, please contact us, and we’ll be happy to assist!

International Shipping Policy

We proudly offer international shipping to multiple regions, including Asia, Europe, North America, and Oceania, as well as New Zealand.

Shipping Rates & Delivery Times

Shipping rates are calculated at checkout based on your location and order weight.

Estimated delivery times vary depending on the destination but typically range between 7-21 business days.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, and import fees imposed by the destination country. These charges are the responsibility of the customer and are not included in our shipping fees.

We recommend checking with your local customs office for any applicable fees before placing your order.

Tracking & Support

All international shipments include tracking information, which will be provided via email once your order has been dispatched.

If you experience any issues with your shipment, please contact our support team for assistance.

Returns & Refunds

At this time, we do not accept international returns or exchanges due to high shipping costs. However, if your order arrives damaged or defective, please reach out to us, and we’ll work to resolve the issue.

For any further questions regarding international shipping, feel free to contact us!