FAQ

We offer 30 days money back if you are not satisfied.

Limited Warranty Togopower warrants to the original consumer purchaser that the Togopower product will be free from defects in craft and material under normal consumer use during the applicable warranty period identified in the ‘Warranty Period’ section below, subject to the exclusions set forth below. This warranty statement sets forth Togopower’s total and exclusive warranty obligation. We will not assume, nor authorie any person to assume for us, any other liability in connection with the sale of our products.

Warranty Period The warranty period for Togopower Portable Power Station products is 24 months, for Togopower Solar Panel is 12 months. In each case, the warranty period is measured starting on the date of purchase by the original consumer purchaser. The sales receipt from the first consumer purchase, or other reasonable documentary proof, is required to establish the start date of the warranty period.

Limited to Original Consumer Buyer The warranty on Togopower’s product is limited to the original consumer purchaser and is not transferable to any subsequent owner.

Exclusions Togopower’s warranty does not apply to (i) any product that is misused, abused, modified, damaged by accident, or used for anything other than normal consumer use as authorised in Togopower’s current product literature, or (ii) any product purchased through an online auction house. Togopower’s warranty does not apply to the battery cell unless you fully charge the battery cell within seven days after you buy the product and at least once every six months after that.

How to Receive Service To obtain warranty service, contact our customer service team at support@greennpathcamping.com.au

The life expectancy of lithium-ion batteries is calculated by battery cycle. The number of cycles for a battery indicates how many times it can undergo the process of completely discharging and charging. For our units, they have a 600 cycles to 80% of its original battery capacity.

Our units support 3 ways of charging for optimal convenience.

• 120V AC outlet
• Solar panel
• Cigarette lighter plug in your vehicle.

We use AusPost, Fastway, TNT and other delivery services at our discretion. If no one is present at the delivery address, the courier may at their discretion elect to leave the parcel in a safe place at the premises, or they may instead opt to leave a calling card advising the nearest post office or depot where the item can be collected from. Tracking details of your parcel will be emailed to you once your order has been dispatched, and it is the buyer's responsibility to actively monitor their parcel delivery using the provided tracking details.

All orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

Usually 2-14 business days later you will receive your products. The shipping is delayed for some objective or uncontrolled reasons. We will notice our customer ahead for delays.

The displayed delivery time frames are estimates only. The actual delivery time is dependent on the shipping location, shipper's processing capacity and other unforeseeable factors i.e. nature disasters, accidents etc. We cannot be held responsible for any courier-related delivery delays.

Sorry no currently we are only shipping in Australia

We accept all major credit cards, as well as Afterpay, PayPal, Google Pay, and Shop Pay.

Yes, as long as they have the Visa or MasterCard logo.

Our store uses state-of-the-art encryption to ensure that all purchases are 100% safe. We never store your credit card information.

If you need to change or cancel your order, please contact us as soon as possible after placing your order. Once your order begins processing, we can no longer make changes or cancel it.

We gladly accept returns on new, unused merchandise within 30 days of original purchase. Please contact us for return instructions.

Most refunds are processed within 7-10 business days of receiving the merchandise back to our warehouse. This timeframe can vary depending on your bank's policies.