FAQ
Shopping Basics
What shipping methods are available?
We use AusPost, Fastway, TNT and other delivery services at our discretion. If no one is present at the delivery address, the courier may at their discretion elect to leave the parcel in a safe place at the premises, or they may instead opt to leave a calling card advising the nearest post office or depot where the item can be collected from. Tracking details of your parcel will be emailed to you once your order has been dispatched, and it is the buyer's responsibility to actively monitor their parcel delivery using the provided tracking details.
How long will it take to get my order?
All orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.
Usually 2-14 business days later you will receive your products. The shipping is delayed for some objective or uncontrolled reasons. We will notice our customer ahead for delays.
The displayed delivery time frames are estimates only. The actual delivery time is dependent on the shipping location, shipper's processing capacity and other unforeseeable factors i.e. nature disasters, accidents etc. We cannot be held responsible for any courier-related delivery delays.
Do you ship internationally?
Sorry no currently we are only shipping in Australia
Payments
What payment methods are accepted?
We accept all major credit cards, as well as Afterpay, PayPal, Google Pay, and Shop Pay.
Do you accept international credit cards?
Yes, as long as they have the Visa or MasterCard logo.
Is buying online safe?
Our store uses state-of-the-art encryption to ensure that all purchases are 100% safe. We never store your credit card information.
Shipping and Returns
How can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible after placing your order. Once your order begins processing, we can no longer make changes or cancel it.
I want to return my purchase. What do I do?
We gladly accept returns on new, unused merchandise within 30 days of original purchase. Please contact us for return instructions.
How long does it take for me to get my refund?
Most refunds are processed within 7-10 business days of receiving the merchandise back to our warehouse. This timeframe can vary depending on your bank's policies.
